Terms of service
Latest Update: September 20, 2026
OVERVIEW
This website is operated by Dongping County Wanshang Trading Co., Ltd. under the brand name Craftqeno. Throughout the site, the terms “we,” “us,” and “our” refer to Craftqeno and Dongping County Wanshang Trading Co., Ltd., as applicable.
Craftqeno provides this website, including the information, products, tools, and services available through Craftqeno.com, subject to your acceptance of these Terms of Service and the policies referenced on our website.
By visiting our website, purchasing products from us, or otherwise using our services, you agree to these Terms of Service. These Terms apply to all users of the website, including visitors and customers.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or purchase products through it.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products online.
SECTION 1 – ONLINE STORE TERMS
By using this website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not transmit viruses, malicious code, or other technologies intended to interfere with the operation, security, or availability of the website.
We may restrict or terminate access to the website where reasonably necessary in response to misuse, suspected fraud, security risks, violations of these Terms, or applicable legal requirements.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or restrict service, cancel transactions, or limit access to the website where reasonably necessary for legitimate business, security, fraud-prevention, operational, or legal reasons, subject to applicable law.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our website or services without our prior written permission, except where permitted by applicable law.
We may update, modify, suspend, or discontinue certain website features or services from time to time.
The headings used in these Terms are provided for convenience only and do not affect their interpretation.
SECTION 3 – PRODUCTS, PRICING AND INFORMATION
Craftqeno offers kitchen, dining, tableware, utensils, serving accessories, and other practical home-related products.
We make reasonable efforts to provide accurate product descriptions, dimensions, materials, photographs, prices, and other information. However, product appearance and colors may vary slightly due to lighting, photography, manufacturing variations, or device display settings.
Please review the individual product page for specific product details, materials, dimensions, care instructions, and intended use before purchasing.
Product prices and availability may change from time to time without prior notice. Unless otherwise stated, a price change will not retroactively affect an order that has already been successfully placed and confirmed.
Certain products may be available in limited quantities or exclusively online. Returns and refunds are subject to our Return & Refund Policy and applicable law.
If website information contains an error or omission that materially affects an order, we will address the matter in accordance with applicable law and our relevant store policies.
SECTION 4 – ORDERS, BILLING AND PAYMENT
When placing an order, you agree to provide current, complete, and accurate contact, billing, payment, and shipping information.
The payment methods currently available to you will be displayed during checkout. Available options may vary depending on your location, currency, device, and supported payment services.
We may review, limit, reject, or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, payment issues, pricing or inventory errors, unusual purchasing activity, or legal restrictions.
If we cancel or materially modify an order after it has been submitted, we will make reasonable efforts to notify you using the contact information provided during checkout.
You are responsible for reviewing your order and shipping information before completing your purchase. If you discover an error after placing your order, please contact us at service@craftqeno.com as soon as possible.
SECTION 5 – SHIPPING AND DELIVERY
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.
Craftqeno offers free standard shipping on eligible orders of $49 USD or more. Orders below the applicable threshold may be subject to shipping charges. Any applicable shipping fees and available shipping options will be displayed during checkout.
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Orders may be fulfilled from different fulfillment locations or partner facilities depending on product availability, destination, and logistical requirements.
For additional information regarding shipping fees, tracking, fulfillment, delays, and delivery, please review our Shipping & Delivery Policy.
SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS
Eligible products may be returned within 30 calendar days from the date your order is confirmed as delivered, subject to the conditions and exclusions described in our Return & Refund Policy.
Before returning a product, please contact us at service@craftqeno.com to request return authorization and applicable return instructions. Please do not send products to our registered business address unless we specifically instruct you to do so.
For preference-based returns, customers will generally be responsible for applicable return shipping costs.
If Craftqeno confirms that a product arrived damaged or defective, or that an incorrect product was supplied due to an error on our part, we will provide an appropriate resolution. Where a return is required in such circumstances, we will arrange or cover the applicable return shipping cost.
After an authorized returned product reaches the designated return location, please allow approximately 5–10 business days for inspection and processing. Approved refunds are generally issued to the original payment method. Additional processing time may be required by your bank, card issuer, or payment provider.
If you wish to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request before fulfillment begins. Once an order is being processed, packed, fulfilled, or shipped, cancellation or modification may no longer be possible.
For complete details regarding eligibility, exclusions, return shipping, refunds, and cancellations, please review our Return & Refund Policy.
SECTION 7 – THIRD-PARTY SERVICES AND LINKS
Our website may provide access to services, applications, payment processors, tools, or websites operated by third parties.
Third-party services may be subject to their own terms, privacy policies, and operating practices. We do not control independent third-party websites or services and, to the extent permitted by applicable law, are not responsible for their independent content, policies, availability, or practices.
Links to third-party websites may be provided for convenience and do not necessarily constitute an endorsement by Craftqeno.
We recommend reviewing the applicable terms and privacy policies before using third-party services or completing transactions with third parties.
SECTION 8 – INTELLECTUAL PROPERTY AND PROHIBITED USES
Unless otherwise stated, content available through Craftqeno.com, including original text, graphics, branding, logos, photographs, page designs, and other website materials, is owned by or licensed to Craftqeno or its applicable rights holders.
You may use our website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.
You may not use our website to engage in unlawful or fraudulent activities, infringe the rights of others, submit false or misleading information, distribute malicious code, interfere with website security, unlawfully collect personal information, impersonate another person or entity, or attempt unauthorized access to our systems or services.
We may take reasonable measures to protect our website, customers, and business from prohibited, fraudulent, or abusive activity.
SECTION 9 – LIABILITY AND APPLICABLE LAW
We make reasonable efforts to maintain the accuracy, availability, and functionality of our website and services. However, uninterrupted or error-free operation cannot always be guaranteed.
To the extent permitted by applicable law, Craftqeno and Dongping County Wanshang Trading Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit liability, warranties, statutory consumer rights, or remedies that cannot lawfully be excluded or limited.
These Terms and transactions conducted through Craftqeno.com will be interpreted in accordance with the laws applicable to Dongping County Wanshang Trading Co., Ltd. and the relevant transaction, subject to any mandatory consumer protection rights or other laws that may apply based on the customer's location.
SECTION 10 – CHANGES TO THESE TERMS AND CONTACT INFORMATION
We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, website functionality, policies, or applicable legal requirements.
The most current version of these Terms will be available on this page together with the applicable update date.
Where required by applicable law, material changes will be communicated or implemented in an appropriate manner.
For questions regarding these Terms, your order, or our store, please contact us:
Brand Name: Craftqeno
Website: Craftqeno.com
Legal Company Name: Dongping County Wanshang Trading Co., Ltd.
Business Address: No. 922 Daoxiang Street, Dongping Subdistrict, Dongping County, Tai'an City, Shandong Province, China
Customer Support Email: service@craftqeno.com
We aim to respond to customer inquiries within 1–2 business days.