Your Privacy Choices
Privacy Rights & Preferences
At Craftqeno, we respect the privacy choices available to our customers. This page explains how you may submit requests concerning your personal information and manage certain cookie, advertising, analytics, and communication preferences where these options are available.
The privacy rights available to you may differ depending on where you live and the laws that apply to your personal information.
Your Available Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to make certain requests regarding personal information collected or processed by Craftqeno.
These rights may include requesting access to personal information we maintain about you, asking us to correct inaccurate information, requesting deletion of certain information, obtaining a portable copy of eligible information, or requesting restrictions on certain types of processing.
Where provided by applicable law, you may also have choices concerning targeted advertising, profiling, or certain disclosures of personal information.
Some rights are subject to legal exceptions or limitations, and not every privacy right is available in every jurisdiction.
How to Submit a Privacy Request
To exercise an applicable privacy right, please contact our customer service team at:
Email: service@craftqeno.com
Please use “Privacy Request” as the subject of your email and clearly describe the type of request you would like us to review.
Include the email address associated with your interaction with Craftqeno, such as the email used to place an order or communicate with customer support. Providing this information helps us identify the relevant records.
For your security, do not send full payment card numbers, account passwords, or other unnecessary sensitive authentication information by email.
Identity Verification
Before completing certain privacy requests, we may need to verify your identity and confirm that the request relates to personal information associated with you.
The information requested for verification will depend on the nature of the request and the information involved. These measures are intended to help prevent unauthorized access, modification, disclosure, or deletion of personal information.
If an authorized representative submits a request on your behalf, we may ask for reasonable evidence demonstrating that the representative has permission to act for you. Where permitted by law, we may also contact you directly to confirm the request.
Cookies, Analytics & Advertising Preferences
Craftqeno and the service providers supporting our online store may use cookies and similar technologies for website functionality, analytics, remembering preferences, performance measurement, and advertising where permitted.
Depending on your location, you may be able to manage certain cookie or advertising preferences using controls provided on our website, your browser settings, device settings, or other available privacy tools.
Where required by applicable law and technically supported, we may also recognize certain browser-based privacy or opt-out signals.
Changing or disabling certain cookies may affect the availability or performance of some website features.
Marketing Communications
You may choose to stop receiving promotional emails from Craftqeno at any time by using the unsubscribe link included in applicable marketing messages.
Unsubscribing from promotional communications does not necessarily prevent us from sending non-marketing messages that are necessary for your transaction or our services.
For example, you may still receive order confirmations, shipping notifications, security notices, responses from customer service, return or refund updates, and other communications relating to an existing purchase or request.
Exercising Your Rights
Where required by applicable privacy law, Craftqeno will not unlawfully discriminate against a customer solely because they exercised an applicable privacy right.
Exercising an eligible privacy right will not, by itself, result in the unlawful denial of products or services or other treatment prohibited under applicable privacy laws.
Different products, prices, promotions, or service conditions may still apply where they are permitted by law and are unrelated to the exercise of a privacy right.
Appeals and Follow-Up Requests
If applicable law gives you the right to appeal a decision concerning a privacy request, you may ask us to review the decision.
Please reply to the communication containing our decision or contact service@craftqeno.com and clearly indicate that you are requesting an appeal or further review.
We will review eligible requests in accordance with applicable legal requirements and communicate the outcome using the contact information associated with your request.
Additional Privacy Information
For more information about how Craftqeno collects, uses, shares, retains, and protects personal information, please review our Privacy Policy.
Privacy practices may vary depending on your location, the services you use, and applicable legal requirements.
Contact Us
Questions about your privacy choices or requests concerning personal information can be directed to:
Craftqeno
Email: service@craftqeno.com
Customer support provided by: Dongping County Wanshang Trading Co., Ltd.
When contacting us about a privacy matter connected to an existing purchase, you may include your order number and the email address used at checkout to help us identify the relevant transaction. Please do not provide unnecessary sensitive payment or authentication information.