About Us
Welcome to Craftqeno. We operate Craftqeno.com, an online store specializing in practical kitchen and dining essentials. Our collection includes cutlery, cooking utensils, serving tools, kitchen accessories, and other useful products designed for everyday cooking, serving, and dining.
Craftqeno is an online retail store operated by Dongping County Wanshang Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Craftqeno.com.
At Craftqeno, we strive to provide accurate product information, secure payment options, a simple and reliable shopping experience, and responsive customer service.
Our support team is available to assist you with product inquiries, order status, shipping and delivery questions, returns and refunds, payment-related matters, privacy requests, and other concerns regarding your shopping experience.
Legal Entity: Dongping County Wanshang Trading Co., Ltd.
Registered Address: No. 922 Daoxiang Street, Dongping Subdistrict, Dongping County, Tai'an City, Shandong Province, China
Email: service@craftqeno.com
If you need to return an item, please contact our customer support team before sending the product back. Our team will review your request and provide the appropriate return instructions applicable to your order. Please do not send returns without first receiving confirmation from us.
For questions regarding an existing order, please include your order number and the email address used when placing the order. Providing this information will help us locate your purchase and handle your request more efficiently.
We aim to respond to customer inquiries within 1–2 business days and will make reasonable efforts to assist you as quickly as possible.