Contact Us

We're Here to Help

Have a question about a Craftqeno product or need assistance with an order? Our customer service team is available to help with product details, order status, shipping and delivery, returns and refunds, payments, privacy requests, and other questions related to your shopping experience.

Whether you have questions about our kitchenware, cutlery, tableware, dining accessories, or an existing purchase, please feel free to contact us.

Customer Support

Customer service for Craftqeno is provided by:

Dongping County Wanshang Trading Co., Ltd.

Email: service@craftqeno.com

For questions regarding an existing purchase, please provide your order number and the email address used when placing the order. This information allows our team to locate your purchase and assist you more efficiently.

If you receive a product that is damaged, defective, incorrect, or missing an item, please contact us promptly. Where applicable, include clear photographs of the product, its packaging, and the shipping label so our team can review the issue.

If you would like to make a return, please contact us before sending the product back. After reviewing your request, our customer service team will provide the appropriate return instructions and return address. Products should not be returned to an address without prior confirmation from our team.

We aim to respond to customer inquiries within 1–2 business days. Certain requests involving shipping carriers, payment providers, order investigations, or privacy verification may require additional processing time.