Payment & Security
Accepted Payment Methods
The payment options available for your purchase will be shown at checkout. Available methods may differ based on your location, selected currency, device, and the payment services supported at the time your order is placed.
Please review the payment options displayed during checkout before completing your purchase.
Payment Verification
Orders placed through Craftqeno may be subject to payment authorization and security verification before they are processed.
Depending on the payment method used, your bank, card issuer, or payment provider may request additional verification, decline a transaction, or temporarily place an authorization hold on your account.
These authorization procedures, approval decisions, and hold periods are determined by the applicable financial institution or payment provider and are outside the control of Craftqeno.
Secure Checkout
Purchases made on Craftqeno are processed through Shopify and supported third-party payment providers. Security measures are used during checkout to help safeguard payment and transaction information.
While reasonable safeguards are used, no online transmission or electronic storage system can be guaranteed to be completely secure. We recommend that customers use trusted devices and secure networks when placing orders and take appropriate steps to protect their account and payment information.
Prices, Taxes & Additional Charges
Before you submit payment, checkout will display the applicable product prices, shipping fees, discounts, taxes where applicable, and your final order total.
If your payment involves currency conversion or international processing, your bank, card issuer, or payment provider may apply additional charges, such as foreign transaction fees, exchange-rate adjustments, or other processing fees.
Any such third-party charges are determined by the relevant financial institution or payment provider and are not set or collected by Craftqeno, unless specifically shown as part of your order total at checkout.
Promotional & Discount Codes
Eligible promotional or discount codes should be entered during checkout before the order is finalized. Each promotion may have its own eligibility requirements, expiration dates, product restrictions, or other conditions.
Unless the specific promotion states otherwise, discount codes may not be combined with other promotional offers, redeemed for cash, transferred, or added to an order after the purchase has already been completed.
If a discount code does not apply successfully, please review the conditions associated with the promotion before completing your order.
Payment Issues
If your payment cannot be completed, please verify that the billing and payment information you entered is correct.
In some cases, your bank or payment provider may decline or temporarily restrict a transaction for security reasons. Because these decisions are made by the payment provider, you may need to contact them directly for additional information.
Contact Us
If you have questions regarding checkout, payments, charges, promotional codes, or an order placed through Craftqeno, please contact our customer support team:
Email: service@craftqeno.com
Customer support for Craftqeno is provided by Dongping County Wanshang Trading Co., Ltd.
When contacting us about an existing purchase, please include your order number and the email address used at checkout so that our team can locate your order more efficiently.
We aim to respond to customer inquiries within 1–2 business days.