Terms and Conditions

About These Terms

These Terms and Conditions govern purchases made through Craftqeno.com (“Craftqeno”), an online store operated by Dongping County Wanshang Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Dongping County Wanshang Trading Co., Ltd., subject to these Terms and the policies published on our website.

By accessing Craftqeno.com, placing an order, purchasing products, or otherwise using services provided through our online store, you agree to these Terms and Conditions together with any other applicable policies made available on our website, including our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and other applicable store policies.

Please review these Terms and the relevant store policies before completing your purchase.

Products and Product Details

Craftqeno offers kitchen and dining products such as cutlery, cooking utensils, serving tools, tableware, kitchen accessories, and other practical kitchen essentials.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, prices, availability, and other information displayed on our website are accurate and up to date.

However, the actual appearance of a product may vary slightly from images displayed online due to lighting, photography, screen settings, manufacturing differences, or other factors.

We may correct errors, update product information, adjust availability, or revise pricing when reasonably necessary. If a material error affects an order you have already submitted, we may contact you regarding the available options.

Orders and Order Confirmation

After placing an order, you may receive an email confirming that we have received your purchase request. An order confirmation does not necessarily mean that the order has completed all payment, verification, inventory, or fulfillment procedures.

Craftqeno may refuse, limit, or cancel an order where reasonably necessary, including in situations involving payment issues, suspected fraudulent activity, inventory shortages, incorrect pricing or product information, unauthorized resale activity, or legal or regulatory requirements.

If we cancel an order after payment has been successfully collected, an appropriate refund will generally be issued through the original payment method or another method permitted by the applicable payment provider.

Pricing, Payment and Taxes

Product prices, available payment options, applicable taxes, shipping charges, promotional discounts, and the final order amount will be presented during checkout where applicable.

By providing payment information, you confirm that you are authorized to use the selected payment method and that the information submitted is accurate.

Banks, card issuers, or payment providers may apply additional fees, currency conversion charges, or authorization procedures. These third-party charges and procedures are generally outside the control of Craftqeno.

Shipping and Delivery

Shipping methods, estimated delivery periods, tracking information, international delivery requirements, and other shipping-related matters are governed by our Shipping & Delivery Policy.

Orders placed through Craftqeno are typically processed within 1–3 business days after payment has been successfully confirmed.

For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch. International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.

Delivery timeframes provided during checkout or elsewhere on Craftqeno.com are estimates rather than guaranteed delivery dates and may be affected by carrier operations, customs processing, weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information when submitting an order.

Returns, Refunds and Cancellations

Eligible returns, refunds, exchanges, and order cancellation requests are handled according to our Return & Refund Policy.

Eligible products may generally be returned within 30 days from the date the order is confirmed as delivered, subject to the conditions and exclusions stated in our Return & Refund Policy.

Customers should contact us before returning a product so that our team can review the request and provide the applicable return instructions.

Certain kitchen or dining products may be subject to additional return restrictions for hygiene, food-contact, customization, product condition, or safety reasons where applicable.

Nothing in these Terms is intended to limit consumer rights that cannot legally be excluded or restricted.

Discounts and Promotional Offers

From time to time, Craftqeno may provide promotional prices, coupon codes, discounts, or other special offers.

Individual promotions may have their own eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, usage limits, or other conditions.

Unless otherwise specified, promotional offers cannot be redeemed for cash or applied retroactively to orders that have already been completed.

We may modify or discontinue promotions where permitted by applicable law and consistent with any terms communicated for the applicable offer.

Appropriate Use of Our Store

Products sold through Craftqeno are intended for lawful use and purchase unless otherwise agreed.

You may not use our website or checkout services for fraudulent transactions, unauthorized resale activities, abuse of promotions, interference with store functionality, attempts to compromise website security, or other unlawful or improper purposes.

You must not provide false or misleading information when placing an order or communicating with our customer service team.

Intellectual Property

Content appearing on Craftqeno.com, including our website design, written materials, graphics, product presentation, branding, and other store content, may be protected by applicable intellectual property laws.

Except where permitted by applicable law or expressly authorized by us, store content may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate permission.

Third-Party Services

Certain parts of our store rely on third-party services, including Shopify, payment processors, shipping providers, and other technology or service providers.

The availability and operation of these third-party services may be subject to their own terms, policies, technical requirements, and service availability.

Craftqeno is not responsible for interruptions or limitations caused by third-party services to the extent such responsibility may lawfully be limited.

Limitation of Liability

To the fullest extent permitted by applicable law, Craftqeno and Dongping County Wanshang Trading Co., Ltd. will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of the store, a transaction, or a purchased product where such liability may lawfully be limited or excluded.

This provision does not exclude or restrict any liability, remedy, warranty, or consumer right that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may revise these Terms and Conditions periodically to reflect changes to our store operations, services, business practices, policies, or applicable legal requirements.

The latest version will be published on Craftqeno.com. Unless applicable law requires otherwise, revisions generally apply prospectively after they become effective.

For purchases already completed, the terms applicable at the time the order was placed will generally continue to govern that transaction, subject to applicable law.

Contact Us

Craftqeno and Craftqeno.com are operated by Dongping County Wanshang Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Craftqeno.com.

If you have questions about these Terms and Conditions, an order, or the operation of Craftqeno, please contact us:

Brand Name: Craftqeno
Legal Entity: Dongping County Wanshang Trading Co., Ltd.
Registered Address: No. 922 Daoxiang Street, Dongping Subdistrict, Dongping County, Tai'an City, Shandong Province, China
Email: service@craftqeno.com

For order-related inquiries, please include your order number and the email address used at checkout so our customer service team can locate your purchase more efficiently.

We aim to respond to customer inquiries within 1–2 business days.