Shipping & Delivery Policy

Order Preparation

Orders placed through Craftqeno are typically prepared and processed during business days. Processing time begins after an order has been successfully submitted and, where applicable, payment and order information have been verified.

Processing time is separate from the carrier's delivery time. Preparation may take longer during holidays, promotional periods, unusually high order volumes, product availability issues, or other operational circumstances.

Once an order has entered fulfillment or shipping preparation, certain changes to the order may no longer be possible.

Shipping Options & Estimated Delivery

Available shipping methods, applicable delivery charges, and estimated delivery timeframes will be displayed during checkout when shipping is available for your selected destination.

Please review the shipping information shown at checkout before completing your purchase.

Any delivery timeframe displayed on Craftqeno or provided during checkout is an estimate rather than a guaranteed arrival date. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, holidays, and other circumstances.

Order Tracking

When tracking information becomes available, we will generally send a shipping confirmation to the email address provided when your order was placed.

Tracking systems may not update immediately after a shipping label is generated. Depending on the carrier and shipping method, it may take some time before the first tracking scan appears.

Some carriers may also update tracking only when the package reaches certain stages of its journey.

Possible Shipping Delays

Although we aim to provide a smooth delivery experience, circumstances outside our reasonable control may affect shipping times.

Delays can result from carrier disruptions, customs inspections, severe weather, holidays, transportation issues, high shipping volumes, remote delivery locations, or other unexpected events.

Once a package has been transferred to the shipping carrier, transit schedules are largely determined by that carrier. We will provide available information and reasonable assistance when a delivery issue occurs, but estimated transit times cannot be guaranteed.

Shipping Address Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting your order, please carefully review details such as the recipient's name, street address, apartment or unit number, city, state or province, postal code, country, and contact information.

If you discover an error after placing an order, contact us as soon as possible. We will try to assist before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or shipment preparation.

If a shipment is delayed, returned, misdelivered, or requires reshipment because the customer supplied incomplete or incorrect delivery information, additional shipping charges may apply where appropriate.

International Shipping

Where Craftqeno offers international delivery, an order may be subject to customs procedures, import duties, taxes, brokerage charges, clearance fees, or other charges imposed by the destination country or relevant authorities.

Unless specifically included in the amount shown at checkout or otherwise stated by us, these additional charges are generally the responsibility of the recipient.

Requirements and charges vary by destination and are determined by the applicable authorities or service providers rather than by Craftqeno.

Lost, Delayed or Delivered Packages

If your tracking information has not updated for an unusual period or you believe your package may be lost, please contact our customer service team. We can review the available shipment information and provide reasonable assistance with the next steps.

If the carrier marks your package as delivered but you cannot locate it, we recommend first checking the delivery area, mailbox, front desk or building reception, household members, neighbors, and any safe locations where the carrier may have left the package. You may also need to contact the carrier directly.

The resolution available for a missing, stolen, delayed, or carrier-marked-delivered shipment will depend on the specific circumstances, available tracking information, and applicable carrier procedures.

Separate Shipments

Products purchased together do not always ship in the same package.

Depending on product availability, fulfillment arrangements, or logistics requirements, an order may be divided into multiple shipments. When this happens, packages may arrive on different dates and may have separate tracking numbers.

Receiving one package before another does not necessarily mean that an item is missing from your order.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing Craftqeno order, please contact our customer service team:

Craftqeno
Email: service@craftqeno.com
Customer support provided by: Dongping County Wanshang Trading Co., Ltd.

For questions about an existing shipment, please include your order number and the email address used at checkout so our team can locate the relevant order more efficiently.

We aim to respond to customer inquiries within 1–2 business days.