Shipping Policy
Latest date of clause update: September 20, 2026
Order Processing & Fulfillment
Orders placed through Craftqeno are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time and begins once the order and payment information have been successfully received and verified, where applicable.
Processing may take longer during holidays, promotional periods, unusually high order volumes, product availability issues, or other operational circumstances.
Once an order has entered fulfillment or shipping preparation, certain changes or cancellations may no longer be possible.
Shipping Fees & Free Shipping
Craftqeno offers free standard shipping on eligible orders of $49 USD or more.
The $49 free-shipping threshold is generally calculated based on the eligible merchandise subtotal after applicable discounts and before taxes, unless otherwise stated during checkout.
Orders below $49 USD may be subject to a shipping fee. Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Free shipping applies to eligible standard shipping only. Expedited shipping, special delivery services, certain international destinations, or other shipping options may have additional charges where available.
Shipping promotions, thresholds, and available shipping methods may vary by destination or promotional offer. The shipping options and charges displayed at checkout will apply to your order.
Shipping Options & Estimated Delivery
Estimated delivery times vary by destination and shipping method.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination, carrier, customs processing, and local delivery conditions.
Shipping estimates are not guaranteed delivery dates. Actual delivery times may be affected by carrier operations, customs procedures, weather conditions, holidays, transportation disruptions, remote delivery locations, and other circumstances outside our reasonable control.
Available shipping methods, applicable shipping charges, and estimated delivery information will be displayed during checkout where supported. Please review this information before completing your purchase.
Fulfillment & Shipping Origin
Craftqeno orders may be fulfilled from different fulfillment locations or partner facilities depending on product availability, inventory location, delivery destination, and logistics requirements.
As a result, the shipping origin of an order may vary. Products purchased in the same order may also be fulfilled from different locations.
The fulfillment location of an order does not necessarily correspond to Craftqeno's registered business address or the customer's delivery country.
Order Tracking
Once your order has shipped and tracking information becomes available, we will generally send a shipping confirmation to the email address provided when the order was placed.
Tracking systems may not update immediately after a shipping label is generated. Depending on the carrier and shipping method, it may take some time before the first tracking scan appears.
Some carriers may update tracking information only when the package reaches certain stages of its journey.
Possible Shipping Delays
Although we aim to provide a smooth delivery experience, circumstances outside our reasonable control may affect shipping times.
Delays may result from carrier disruptions, customs inspections, severe weather, holidays, transportation issues, high shipping volumes, remote delivery locations, or other unexpected events.
Once a package has been transferred to the shipping carrier, transit schedules are largely determined by that carrier. However, if a delivery issue occurs, you may contact our customer service team and we will review the available shipping information and provide reasonable assistance with the next steps.
Shipping Address Information
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before submitting your order, please carefully review details such as the recipient's name, street address, apartment or unit number, city, state or province, postal code, country, and contact information.
If you discover an error after placing an order, please contact us as soon as possible. We will try to assist before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or shipment preparation.
If a shipment is delayed, returned, misdelivered, or requires reshipment because the customer supplied incomplete or incorrect delivery information, additional shipping charges may apply where appropriate.
International Shipping
Where Craftqeno offers international delivery, an order may be subject to customs procedures, import duties, taxes, brokerage charges, clearance fees, or other charges imposed by the destination country or relevant authorities.
Unless specifically included in the amount shown at checkout or otherwise stated by us, these additional charges are generally the responsibility of the recipient.
Requirements, charges, and delivery times vary by destination and may be affected by the applicable authorities, customs procedures, shipping carriers, and local delivery services rather than by Craftqeno.
Lost, Delayed or Delivered Packages
If your tracking information has not updated for an unusual period or you believe your package may be lost, please contact our customer service team at service@craftqeno.com with your order number and the email address used at checkout.
We can review the available shipment information and provide reasonable assistance with the next steps, including available carrier procedures where appropriate.
If the carrier marks your package as delivered but you cannot locate it, we recommend first checking the delivery area, mailbox, front desk or building reception, household members, neighbors, and any safe locations where the carrier may have left the package. You may also need to contact the carrier directly.
The resolution available for a missing, stolen, delayed, or carrier-marked-delivered shipment will depend on the specific circumstances, available tracking information, applicable carrier procedures, and applicable law.
Separate Shipments
Products purchased together do not always ship in the same package.
Depending on product availability, fulfillment arrangements, or logistics requirements, an order may be divided into multiple shipments. When this happens, packages may arrive on different dates and may have separate tracking numbers.
Receiving one package before another does not necessarily mean that an item is missing from your order.
Contact Us
Craftqeno is an online retail store operated by Dongping County Wanshang Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Craftqeno.com.
If you have questions regarding shipping, tracking, delivery, or an existing Craftqeno order, please contact us using the information below:
Brand Name: Craftqeno
Legal Entity: Dongping County Wanshang Trading Co., Ltd.
Registered Address: No. 922 Daoxiang Street, Dongping Subdistrict, Dongping County, Tai'an City, Shandong Province, China
Email: service@craftqeno.com
For questions about an existing shipment, please include your order number and the email address used at checkout so our team can locate the relevant order more efficiently.
We aim to respond to customer inquiries within 1–2 business days.