FAQ
Frequently Asked Questions
How can I place an order?
Browse our kitchen and dining collection and select the item you would like to purchase. Choose any available options, add the product to your cart, and proceed to checkout when you are ready.
After your payment and order have been successfully submitted, you will receive a confirmation email at the email address entered during checkout.
Can I update or cancel an order after placing it?
If you would like to modify or cancel your order, please contact our customer service team as soon as possible.
We will do our best to accommodate your request if the order has not yet entered the fulfillment process. Once an order is being prepared, packed, or shipped, we may no longer be able to make changes or cancel it.
Where can I find my tracking information?
Once your order has been shipped and tracking details are available, they will be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to update after your shipping label is created. Tracking activity and update times may vary between carriers.
How long does delivery take?
Shipping times depend on several factors, including the delivery destination, product availability, carrier schedules, customs processing where applicable, holidays, weather conditions, and other circumstances beyond our control.
For more information about estimated delivery times and order fulfillment, please refer to our Shipping Policy.
What should I do if I receive a damaged, defective, or incorrect item?
If there is an issue with your order, please contact us as soon as possible after receiving your package.
To help us review the situation efficiently, please provide your order number along with clear photos showing the product, packaging, shipping label, and any damage or incorrect items where applicable.
Our customer service team will review the information and provide further instructions based on the circumstances of your order.
How do returns work?
If you would like to request a return, please review our Return Policy and contact our customer service team before sending any product back.
Once your request has been reviewed, we will provide the applicable return instructions and return address. Items returned without contacting us first, or sent to an unauthorized address, may not be eligible for acceptance.
What payment options can I use?
The payment methods currently available to you will be displayed during checkout.
Available options may differ depending on your location, currency, device, and the payment services supported at the time your order is placed.
Are Craftqeno products intended for everyday kitchen use?
Craftqeno offers a selection of kitchen and dining essentials, including items such as cutlery, plates, tableware, serving accessories, and other practical kitchen products.
Please check the individual product page for specific materials, dimensions, care instructions, and other product details before purchasing.
How can I contact Craftqeno?
For questions about our products, orders, shipping, returns, payments, or other store-related matters, please contact our customer support team at:
Email: service@craftqeno.com
Customer support for Craftqeno is provided by Dongping County Wanshang Trading Co., Ltd.
When contacting us about an existing order, including your order number and the email address used at checkout will help us locate your purchase more quickly.
We aim to respond to customer inquiries within 1–2 business days.