Privacy Policy
About This Privacy Policy
This Privacy Policy describes how Craftqeno, operated with support from Dongping County Wanshang Trading Co., Ltd., handles personal information when you browse Craftqeno.com, purchase our kitchen and dining products, communicate with our customer service team, or otherwise interact with our online store and related services.
By using our store, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.
Personal Information We May Collect
The information we collect depends on how you interact with Craftqeno. This may include your name, email address, phone number, billing and shipping information, account details, order history, transaction information, and communications with our customer service team.
We may also receive certain technical information when you use our website, such as device and browser details, IP address, approximate location derived from your IP address, website activity, and information collected through cookies and similar technologies.
Payment information may be processed by Shopify and applicable third-party payment providers rather than stored directly by Craftqeno.
How We Use Personal Information
We may use personal information to operate and improve our online store, process purchases, arrange order fulfillment and delivery, provide customer support, communicate important information about your orders, and respond to questions or requests.
Information may also be used to maintain the security of our services, detect or prevent fraudulent activity, understand how customers interact with our store, improve our products and shopping experience, comply with applicable legal requirements, and provide promotional communications where permitted.
When Information May Be Shared
We may provide information to third parties when reasonably necessary to operate Craftqeno and provide our services.
These parties may include Shopify, payment processors, shipping and fulfillment providers, technology and hosting providers, analytics services, marketing service providers, professional advisers, and other vendors that assist with store operations.
Information may also be disclosed when reasonably necessary to comply with applicable laws or legal processes, protect our rights or the rights and safety of others, investigate suspected fraud or misuse, or in connection with a corporate transaction such as a restructuring, merger, financing, acquisition, or sale of assets.
Cookies and Online Technologies
Craftqeno and the services supporting our store may use cookies, pixels, and similar technologies to provide essential website functions, remember preferences, understand website activity, evaluate performance, and support analytics or advertising where permitted.
Depending on your location and applicable law, you may have options for managing certain cookies or privacy preferences through your browser settings or privacy controls made available on our website.
Disabling certain technologies may affect the functionality of some parts of the store.
Storage and Protection of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, maintaining business and transaction records, handling customer inquiries and disputes, preventing fraud, and satisfying legal or regulatory obligations.
We use reasonable administrative, organizational, and technical measures intended to protect personal information. However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Your Privacy Rights
Depending on the laws applicable where you live, you may have certain rights concerning your personal information. These may include rights to request access to, correction of, or deletion of certain information, as well as rights relating to portability, restriction, objection, or withdrawal of consent where applicable.
Some jurisdictions may also provide additional privacy rights or appeal procedures.
Before processing certain privacy requests, we may need to verify your identity or request additional information to help protect your account and personal information.
You may unsubscribe from promotional emails by using the unsubscribe option provided in the relevant message.
Children's Privacy
Craftqeno is intended for a general audience and is not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact our customer support team.
International Data Processing
Because Craftqeno works with service providers that may operate internationally, personal information may be stored or processed in countries or regions other than the one in which you live.
Where required by applicable law, appropriate measures may be used in connection with international transfers and processing of personal information.
Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.
When changes are made, the revised Privacy Policy will be published on this page. Where appropriate, the effective or updated date may also be revised.
Contact Us
If you have questions about this Privacy Policy, would like to submit a privacy-related request, or need assistance concerning your personal information, please contact us at:
Craftqeno
Email: service@craftqeno.com
Customer support provided by: Dongping County Wanshang Trading Co., Ltd.
When submitting a privacy request related to an existing order, please include sufficient information for us to identify the relevant account or transaction. For security purposes, we may ask you to verify certain information before completing your request.