Terms of Use

Latest date of clause update: September 20, 2026

Agreement to These Terms

Craftqeno and Craftqeno.com are operated by Dongping County Wanshang Trading Co., Ltd.

These Terms of Use govern your access to and use of Craftqeno.com (“Craftqeno”), including the website's content, features, product pages, shopping functions, and other services made available through the site.

By visiting, browsing, or otherwise using Craftqeno.com, you acknowledge that you have reviewed and agree to these Terms of Use together with any other policies applicable to your use of the website and online store.

Purchases made through Craftqeno.com are transactions with Dongping County Wanshang Trading Co., Ltd. and are also subject to our Terms and Conditions, Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and other applicable policies published on our website.

If you do not agree with these Terms, please discontinue your use of the website.

User Responsibility

You may use Craftqeno.com only if you are legally permitted to do so under the laws applicable to you. If you use the website on behalf of another person or organization, you are responsible for ensuring that you have appropriate authorization.

If any account or login credentials are associated with your use of our services, you are responsible for keeping that information confidential and for taking reasonable measures to prevent unauthorized access.

You are also responsible for ensuring that information you provide when placing an order or communicating with us is accurate and complete.

Acceptable Use of Our Website

Craftqeno.com is intended primarily for lawful browsing, shopping, product research, and other activities related to our kitchen and dining products.

You must not use the website in a manner that interferes with its security, availability, operation, or functionality. This includes attempting to gain unauthorized access to systems or information, introducing malicious software, abusing checkout or promotional systems, collecting information without authorization, impersonating another person, or engaging in fraudulent or unlawful activity.

Automated activity that places an unreasonable burden on the website or attempts to circumvent technical or security measures is also prohibited.

Website Content and Intellectual Property

Materials available through Craftqeno.com—including text, graphics, product presentations, photographs, logos, designs, page layouts, and other website content—may be owned by or licensed to Craftqeno, Dongping County Wanshang Trading Co., Ltd., or the applicable content providers and may be protected by intellectual property laws.

Your use of the website does not transfer ownership of this content to you.

Except where permitted by applicable law or expressly authorized by the relevant rights holder, website content may not be reproduced, distributed, modified, republished, commercially exploited, or used to create unauthorized derivative materials.

Product Content

Craftqeno offers kitchen and dining products such as cutlery, cooking utensils, serving tools, tableware, kitchen accessories, and other practical kitchen essentials.

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, pricing, availability, and other product information accurately.

However, photographs and other visual representations may differ slightly from the actual product because of screen settings, lighting, photography, manufacturing variations, or similar factors.

Product information, availability, pricing, and other website content may be corrected or updated when reasonably necessary.

External Services and Links

Craftqeno.com may use or provide access to services operated by third parties, including Shopify, payment providers, shipping carriers, analytics services, and other technology or service providers.

Third-party websites and services operate under their own terms, privacy practices, and policies. Your interaction with those services may therefore be subject to additional terms established by the relevant provider.

The presence of a third-party service or external link on our website does not necessarily mean that Craftqeno or Dongping County Wanshang Trading Co., Ltd. controls or is responsible for all content, availability, security practices, or policies associated with that third party.

Website Operation

We may periodically maintain, update, modify, restrict, suspend, or discontinue certain website features or services when reasonably necessary for operational, technical, security, or business purposes.

Although we aim to keep Craftqeno.com available and functioning properly, uninterrupted or error-free access cannot be guaranteed. Temporary interruptions may occur because of maintenance, technical problems, third-party service interruptions, security concerns, or circumstances outside our reasonable control.

Disclaimer

To the extent permitted by applicable law, Craftqeno.com and its website services are provided on an "as available" and "as is" basis.

Except for warranties, guarantees, or rights that we expressly provide or that cannot legally be excluded, we do not guarantee that every website feature will always be available, uninterrupted, error-free, or suitable for every individual purpose.

Nothing in these Terms is intended to exclude warranties, statutory rights, or consumer protections that cannot legally be excluded or restricted under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Craftqeno and Dongping County Wanshang Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising from or relating to your use of, or inability to access, the website where such liability may legally be limited or excluded.

Nothing in these Terms limits or excludes any liability, statutory right, consumer remedy, warranty, or other protection that cannot lawfully be limited or excluded.

Changes to Our Website Terms

We may revise these Terms of Use periodically to reflect changes in our website, services, business operations, security practices, policies, or applicable legal requirements.

When changes are made, the revised Terms will be published on Craftqeno.com. Unless otherwise stated or required by applicable law, updated Terms will generally apply from the date they are posted.

Your continued use of the website following an update may constitute acceptance of the revised Terms where permitted by applicable law.

Contact Us

Craftqeno and Craftqeno.com are operated by Dongping County Wanshang Trading Co., Ltd. The company is responsible for the operation of the online store, including product sales, order processing, customer support, returns, refunds, and other transactions conducted through Craftqeno.com.

If you have questions about these Terms of Use or your use of Craftqeno.com, please contact us:

Brand Name: Craftqeno
Legal Entity: Dongping County Wanshang Trading Co., Ltd.
Registered Address: No. 922 Daoxiang Street, Dongping Subdistrict, Dongping County, Tai'an City, Shandong Province, China
Email: service@craftqeno.com

We aim to respond to customer inquiries within 1–2 business days.